Account Manager (Cross-Channel)

  • Act as account manager across a portfolio of clients
  • Develop excellent client relationships at all levels
  • Work with internal channel teams to manage priorities across channels and ensure client deadlines are met
  • Have a multichannel view of all priorities/tasks across channels. Work with channel teams and the client to project manage these & set client expectations for delivery
  • Ensure all project plans and process documents are maintained and kept up to date
  • Attend multichannel client meetings & work alongside the Associate director to drive multichannel strategy
  • Report on account resource on a monthly basis to Account director/Associate director
  • Recognise cross & upsell opportunities and work alongside the Associate director and Channel Heads to maximise these.
  • Support Associate Director and Business Director with cross sell proposals. Attend client proposal meetings where appropriate
  • Keep abreast of channel and product updates within the agency, ensuring these are communicated to the client where appropriate
  • Digital marketing experience, preferably in a digital agency
  • Excellent understanding of all digital channels including PPC, SEO, Display and Paid Social
  • Excellent communication skills (both written and verbal)
  • Numerical and analytical
  • Results and target driven with excellent attention to detail
  • Able to prioritise and multi-task, working with all agency departments as well as independently
  • Proactive, motivated, self starter
  • Confident client facing attributes

Forward3D is a place where careers genuinely flourish, rather than stifle due to a lack of development or resources; we’re a data driven company that works agile with no unnecessary layers of management allowing our employees to drive innovation in their campaigns, teams and departments.

You’ll discover an autonomous and entrepreneurial culture at Forward3D and also a buzzing environment where bright, innovative and visionary people work in small teams that give them the freedom they need to thrive. Our complimentary canteen and bar adds to our environment, we host industry events, internal meetups plus various sports and social clubs!